call center software
Call center software. Call center or call center is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone. Inbound call center is operated by the company to manage incoming product support or information inquiries from consumers . Outbound call centers work for telemarketing application charitable or political donations, debt collection and marketing research.
In addition to a call center , collective appeal letter, fax , live support software , social media and e- mail in one location is known as contact center tsentra.Koll operates through an extensive open workspace for call center agents , with workstations that include a computer for each agent , a telephone set / headset connected to a switch telecommunications , and one or more supervisor stations. It can be independently operated or networked with additional centers , often linked to a corporate computer network , including mainframes , microcomputers and LANs. Предлагает горящие туры в Европу Киев с большими скидками, особенно в зимний период времени. Сегодня аренда зала в Киеве пользуется большим спросом у всех представителей бизнеса.
Increasingly, voice and data paths in the center are linked through a set of new technologies called computer telephony integration (CTI). Contact Center , also known as customer interaction center is a central point of any organization from which all customer contacts are managed . Through contact centers, valuable information about the company sent to the appropriate people , contacts to be tracked and data to be collected . As a rule , it's part of customer relationship management company (CRM).
Today, customers contact companies by phone, e-mail, online chat , fax, and instant message.
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